Last Updated: 2025-03-15
Thank you for visiting Mainstay Suites Knoxville ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our Guest Services Communication Platform.
By accessing or using our Guest Services Communication Platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please respond "STOP" to the text message you received.
1. Information We Collect
1.1 Personal Data
We collect the following personal information from you:
Full Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address to send you important information regarding your stay, updates, and communication.
Phone Number: We collect your phone number to collect feedback on your experience with our business via text.
Stay Details: We collect your stay details to more understand the nature of your stay with us and to customize our messaging to you.
1.2 Non-Personal Data
We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.
2. Purpose of Data Collection
We collect and use your personal data for the sole purpose of improving your customer experience. This includes sending you important information regarding your stay, updates, and communication.
3. Data Sharing
We do not share your personal data with any third parties. We do not sell, trade, or rent your personal information to others.
4. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.
5. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Email: guestservices@mainstayknoxville.com
For all other inquiries, please visit our Contact Us page on the Website.